Privacy Policy

PRIVACY POLICY

CKC-FZE LLC - Thinkific Course Platform

Last Updated: October 01, 2025

1. INTRODUCTION

CKC-FZE LLC ("we," "us," "our") operates online courses through the Thinkific platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you purchase and access our courses.

The terms "user," "you," and "your" refer to students, course participants, and visitors to our course platform.

BY PURCHASING OR ACCESSING OUR COURSES, YOU CONSENT TO THIS PRIVACY POLICY.

This Privacy Policy should be read in conjunction with our Terms of Use and Purchase. If you do not agree with this Privacy Policy, please do not purchase or access our courses.

2. OVERVIEW

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes:

What personal information we collect
How we collect it
How we use it
Who we share it with
How we protect it
Your rights regarding your personal information

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

When you purchase and access our courses, we collect personal information that you voluntarily provide, including:

Account Information: First and last name, email address
Payment Information: Payment card details, billing address (collected and processed by our payment processor)
Course Activity Information: Responses to Google Forms regarding your challenges and course feedback
Communication Information: Email correspondence with us, including requests for bonus session scheduling

3.2 Information Collected Automatically

When you access our courses through the Thinkific platform, certain information is automatically collected:

Log Data: IP address, browser type and version, device information, operating system
Course Usage Data: Pages visited, course modules accessed, time and date of access, time spent on course pages, course progress and completion data
Cookies and Similar Technologies: As described in Section 7 below

3.3 Information from Third Parties

We may receive information about you from:

Thinkific: Course platform data, account information, and usage analytics
Stripe: Payment confirmation and transaction data (we do not store your full payment card details)
Mailchimp: Email engagement data (opens, clicks, bounces)

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Course Delivery and Management

Providing access to your purchased courses
Managing your course account
Tracking your course progress
Delivering course materials and updates
Processing your payments through Stripe
Providing customer support

4.2 Communication

Sending transactional emails related to your course access and account
Sending course-related communications based on your Google Form responses
Coordinating your complimentary 30-minute bonus session when you request it via email
Sending occasional course access reminders or important updates

4.3 Marketing (With Your Consent)

Sending information about our services that we think you might like via Mailchimp

Sending newsletters and promotional content

You can opt out of marketing communications at any time using the unsubscribe link in our emails.

4.4 Analytics and Improvement

Analyzing course usage to improve our content and user experience
Understanding student challenges through Google Form responses
Performing statistical analyses of user behavior and course effectiveness
Measuring interest in and use of various course modules

4.5 Legal and Security Purposes

Complying with legal obligations
Protecting our rights and property
Preventing fraud or misuse of our courses
Enforcing our Terms of Use and Purchase

5. HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell your personal information to third parties. However, we do share your information with trusted service providers who assist us in operating our courses:

5.1 Service Providers

We share your information with the following third-party service providers:

Thinkific

Purpose: Course hosting platform
Data shared: Account information, course progress, usage data
Location: Thinkific may store data on servers located outside the UAE
Privacy Policy: Available at Thinkific's website

Stripe

Purpose: Payment processing
Data shared: Payment information, billing details, transaction data
Note: We do not store your full payment card details; Stripe handles this securely
Privacy Policy: Available at Stripe's website

Mailchimp

Purpose: Email marketing and communications
Data shared: Name, email address, email engagement data
Privacy Policy: Available at Mailchimp's website

Google Forms

Purpose: Collecting information about student challenges and feedback
Data shared: Responses to course-related questionnaires
Privacy Policy: Available at Google's website

Calendly

Purpose: Scheduling bonus sessions (only after you initiate contact)
Data shared: Name, email, scheduling preferences
Privacy Policy: Available at Calendly's website

5.2 Legal Requirements

We may disclose your personal information if required by law, legal process, litigation, or governmental request, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of others
Prevent fraud or illegal activity

5.3 Business Transfers

If CKC-FZE LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5.4 Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

6. MARKETING COMMUNICATIONS

6.1 Our Marketing Practices

CKC-FZE LLC may send you information about our services, courses, and offerings that we think you might like. This includes:

Email newsletters via Mailchimp
Information about new courses or services
Special offers and promotions

6.2 Opting Out

If you have agreed to receive marketing communications, you may opt out at any time by:

Clicking the "unsubscribe" link in any marketing email
Emailing us at [email protected]
Updating your email preferences in your Mailchimp subscription settings

Important: You cannot opt out of transactional or course-related communications (such as course access notifications, account updates, or bonus session coordination) as these are necessary for the delivery of your purchased course.

6.3 Your Rights

You have the right at any time to stop CKC-FZE LLC from contacting you for marketing purposes. Opting out of marketing will not affect your course access or any transactional communications.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies

Cookies are small text files placed on your computer or device to collect standard internet log information and visitor behavior information. When you visit our courses through Thinkific, cookies may be sent to your device to uniquely identify your browser and improve your experience.

For more information about cookies, visit allaboutcookies.org.

7.2 How We Use Cookies

We use cookies and similar tracking technologies for:

Essential Cookies: Required for the course platform to function properly (e.g., keeping you logged in)
Performance Cookies: Collecting anonymous usage statistics to improve course delivery
Functional Cookies: Remembering your preferences and settings

We use both:

Session Cookies: Expire when you close your browser
Persistent Cookies: Remain on your device until deleted

7.3 Third-Party Cookies

The Thinkific platform and other service providers may set their own cookies. We do not control these third-party cookies. Please refer to the privacy policies of these service providers for more information.

7.4 Managing Cookies

You can control and manage cookies through your web browser settings. You can:

Accept or decline cookies
Delete cookies already stored on your device
Set your browser to notify you when cookies are sent

Important: If you disable essential cookies, some areas of the course platform may not work properly or at all.

Do Not Track: Our course platform does not respond to "Do Not Track" signals sent by browsers.

8. DATA RETENTION

8.1 How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific Retention Periods:

Course Access Data: Retained for the duration of your 3-month course access period
Account Information: Retained for 3 months after your course access expires (total of 6 months from purchase)
Payment Records: Retained as required for accounting and tax purposes (typically 7 years)
Marketing Data: Retained until you unsubscribe or request deletion
Communication Records: Retained for up to 6 months after your course access expires

8.2 Deletion After Retention Period

After the retention period expires, we will securely delete or anonymize your personal information unless we are required to retain it for legal, regulatory, or legitimate business purposes.

8.3 Your Right to Request Deletion

You may request deletion of your personal information before the retention period expires by contacting us as described in Section 13.

9. DATA SECURITY

9.1 Our Security Measures

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. These measures include:

Secure data transmission using encryption (SSL/TLS)
Secure storage systems
Access controls and authentication
Regular security assessments
Working only with service providers who maintain appropriate security standards

9.2 Payment Security

All payment information is processed securely by Stripe, a PCI-DSS compliant payment processor. We do not store your full payment card details on our systems.

9.3 Limitations

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You acknowledge that:

Personal information transmitted over the internet could be accessed or tampered with by third parties
You voluntarily share information through our course platform at your own risk
We are not responsible for intercepted information shared without our knowledge or permission

You agree to release CKC-FZE LLC from any claims arising from unauthorized access to or use of your information.

9.4 Your Responsibility

You are responsible for:

Maintaining the confidentiality of your account credentials
Using a strong, unique password
Notifying us immediately of any unauthorized access to your account

10. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries outside of the United Arab Emirates, including:

Canada (Thinkific servers)
United States (Stripe, Mailchimp, Google, Calendly servers)
Other countries where our service providers operate

These countries may have different data protection laws than the UAE. By using our courses, you consent to the transfer of your personal information to these countries.

We take steps to ensure that your personal information receives adequate protection wherever it is processed, including by working with service providers who maintain appropriate data protection standards.

11. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

11.1 Right to Access

You have the right to request copies of your personal information that we hold.

11.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

11.3 Right to Erasure

You have the right to request that we delete your personal information, subject to certain conditions and legal obligations.

11.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain conditions.

11.5 Right to Data Portability

You have the right to request that we transfer your personal information to another organization or directly to you, where technically feasible.

11.6 Right to Object

You have the right to object to our processing of your personal information under certain conditions, particularly for marketing purposes.

11.7 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

11.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Note: Some rights may be limited by legal obligations or legitimate business interests. For example, we may need to retain certain information for tax and accounting purposes even if you request deletion.

12. CHILDREN'S PRIVACY

Our courses are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, you must not purchase or access our courses.

If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information immediately.

If you believe we have collected information from a minor, please contact us immediately at [email protected].

13. THIRD-PARTY WEBSITES AND SERVICES

13.1 Links to Other Websites

Our course platform may contain links to third-party websites or services. This Privacy Policy applies only to our courses and platform. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

13.2 Third-Party Service Providers

Our service providers (Thinkific, Stripe, Mailchimp, Google, Calendly) have their own privacy policies governing how they collect, use, and protect your information. We encourage you to review their privacy policies:

Thinkific: https://www.thinkific.com/privacy-policy/
Stripe: https://stripe.com/privacy
Mailchimp: https://www.intuit.com/privacy/statement/
Google: https://policies.google.com/privacy
Calendly: https://calendly.com/privacy

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Post the revised policy on our course platform
For significant changes, make reasonable efforts to notify you via email

14.1 Your Responsibility

It is your responsibility to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our courses after changes are posted constitutes acceptance of the revised Privacy Policy.

14.2 Notification of Material Changes

If we make material changes that significantly affect your rights or how we use your personal information, we will provide prominent notice on our platform or via email at least 30 days before the changes take effect (where required by law).

15. LEGAL BASIS FOR PROCESSING (FOR EU/EEA USERS)

If you are located in the European Union or European Economic Area, we process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to provide you with the course you purchased
Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our courses, fraud prevention)
Consent: Processing based on your explicit consent (e.g., marketing communications)
Legal Obligation: Processing necessary to comply with legal requirements

You have the right to withdraw consent or object to processing based on legitimate interests at any time.

16. GOVERNING LAW

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

17. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

CKC-FZE LLC

Email: [email protected]

Website: www.corinnekonradcalder.com

We will respond to your inquiry as soon as reasonably possible.

BY PURCHASING OR ACCESSING OUR COURSES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.